Terms & Conditions

Last Updated: September 2026 (Effective October 15, 2026)

Welcome to JNT. These Terms and Conditions constitute the entire and final agreement between Jinan Nange Economic and Trade Co., Ltd. (hereinafter "The Company") and the Client. By accepting a proposal, contract, or invoice through our Website portal, or by continuing to communicate or receive services from us, you agree to the following terms:

1. Scope of Agreement & Right to Amend

The Company reserves the right to amend, update, or modify these terms at any time. The latest version published on this URL (https://jnt.cn.com/actzone/terms-and-conditions) shall prevail over any prior agreements, purchase orders, or invoices. Continued use of our services or receipt of invoices constitutes an irrevocable acceptance of the most recent version.

2. Customer Portal Self-Service & Manual Processing Fees


2.1 Primary Operational Platform

All business transactions, communications, quotations, payments, documentation downloads, and technical support between JNT Trade ("Company") and the Client must be conducted through the official JNT Customer Portal.


2.2 Manual Off-Platform Processing Fees

Requests submitted outside the Customer Portal (including but not limited to WhatsApp, unformatted emails, or telephone requests) require manual administrative intervention. The Company reserves the right to charge manual processing fees starting October 15, 2026, according to the following schedule:

  • a) Off-platform Shipment Status Inquiry: $3.00 per request.

  • b) Off-platform Customs / Clearance Document Retrieval: $5.00 per request.

  • c) Off-platform RFQ, Re-order, or Custom Product Request: $3.00 per request.

  • d) Manual Payment Entry / Off-platform Payment Verification: $3.00 per transaction.

  • e) Off-platform Invoice or Payment Receipt Retrieval: $3.00 per document.

  • f) Off-platform Statement of Account (SOA) Generation: $3.00 per request.

  • g) Off-platform Technical Support / Consultation (outside Portal Ticketing System): $10.00 per ticket/issue.


2.3 Quotation Approval, Invoice Generation, and Cancellation Policy

  • a) Quotation Signing: Approving a quotation legally authorizes the system to automatically generate a binding tax invoice.

  • b) Pre-Approval Verification: The Client must review all line items, terms, funding availability, shipping fees, and sample requirements before signing a quotation.

  • c) Sample Orders: Samples must be requested as comments on the quote prior to signing, allowing the Company to issue a dedicated Sample Quotation.

  • d) Invoice Cancellation Fee: A non-refundable cancellation fee of $10.00 shall apply to any invoice cancelled at the Client’s request or voided automatically due to non-payment upon the expiration of the defined payment grace period.


2.4 Prepaid Manual Support Credit (Wallet Balance)

Clients requiring off-platform or manual assistance may purchase a $100.00 Prepaid Offline Support Credit. Applicable manual processing fees will be deducted directly from this balance upon each request. Unused credits remain in the Client’s account for future administrative services and are non-refundable.

3. Financial Terms & Payment Schedule

  • Currency & Rate: All transactions are conducted in USD. If paid in other currencies, the exchange rate specified in the invoice (e.g., 1 USD = 0.378 BHD) shall apply.

  • Payment Schedule: 70% Upfront (Deposit) to initiate the order; 30% Upon Packing (Before final dispatch).

  • Ownership: Ownership of goods transfers only upon full payment.

4. Shipping & Logistics

  • Terms: Conducted under CFR (Cost and Freight) unless explicitly stated as DDP.

  • Costs: Client is responsible for all shipping, handling, customs, and import duties.

  • Liability: Delivery dates are estimates. The Company is not liable for Force Majeure delays.

5. Late Payment Compensation & Legal Fees

The Company maintains a strict policy to ensure operational continuity and cover administrative losses:

  • Initial Administrative Fee: An immediate fee of 10% of the total invoice value applies to overdue amounts during the first 30 days to cover loss of opportunity and operational costs. (Updated October 2025)

  • Monthly Accrual: For delays exceeding 30 days, an additional monthly fee of 1% shall apply, calculated daily on the original principal amount. (Updated October 2025)

  • Cap on Penalties: Total accumulated penalties under this clause shall not exceed 25% of the principal amount, ensuring compliance with liquidated damages principles.

  • Legal Fees & Full Indemnification: In the event of legal escalation, the Client agrees to fully indemnify the Company for all actual attorney fees, court filing fees, and translation costs. A fixed legal handling fee of 20% of the outstanding balance (minimum of $550 USD or its equivalent) shall be applied, regardless of any nominal fees awarded by the court.

  • Interpretation: The penalty mentioned in any invoice is a Liquidated Damage fee intended to cover operational losses and shall be applied according to the rates defined in these General Terms. (Updated October 2025)

6. Legal Escalation & Representation (Bahrain & GCC)

So Sign Publicity and Advertising is the exclusive and registered agent for The Company in the Kingdom of Bahrain and the GCC. So Sign is legally authorized to collect payments, settle debts, and initiate litigation before all competent courts. (Updated December 2025)

  • Timeline: Legal proceedings will initiate if payment status remains unchanged for 45 consecutive days. A minimum payment of 12% of the balance is required to pause escalation.

7. Quality Assurance & Inspection

  • Documentation: Clients must record photos/videos before and during opening.

  • Damage Reports: For express shipping (DHL/FedEx), a formal "Damage Report" from the courier is mandatory for any claims.

  • Inspection Period: Discrepancies must be reported within 48 hours of receipt.

8. Returns and Exchanges (RMA)

  • Period: Requests must be made within 5 days of receipt.

  • Condition: Unused, in original packaging.

  • Non-Returnable: Custom orders and perishable goods are final.

  • Costs: Return shipping is the Client’s responsibility unless the error was made by The Company.

9. Severability & Acceptance

  • Severability: If any provision is held invalid by a court, the remaining provisions shall remain in full force.

  • Acceptance: Any objections to these terms or any invoice must be reported in writing within seven (7) days. Failure to do so constitutes full and irrevocable acceptance of these terms.