Terms & Conditions

Last Updated: October 2022.

Welcome to JNT. These Terms and Conditions govern the commercial relationship between Jinan Nange Economic and Trade Co., Ltd. (hereinafter "The Company") and the Client. By accepting a proposal, contract, or invoice through our Website portal, you agree to the following terms:

1. Right to be Informed (GDPR Compliance)

We are committed to transparency. The Client has the right to be informed about the collection and use of their personal data. All data processed via our CRM is used strictly for generating proposals, invoices, and managing contracts. For more details, please refer to our GDPR Information Block.

2. Financial Terms & Payment Schedule

  • Currency: All transactions are conducted in USD, unless otherwise specified.

  • Payment Method: Payments must be made via Bank Transfer or Online Methods.

  • Payment Schedule: * 70% Upfront (Deposit) to initiate the order.

    • 30% Upon Packing (Before final dispatch).

  • Ownership: Ownership of the goods transfers to the Client only upon full payment. The risk of loss or damage transfers to the Client upon delivery at the point defined by the shipping terms.

3. Shipping & Logistics

  • Standard Terms: All shipping is conducted under CFR (Cost and Freight) terms unless explicitly stated as DDP (Delivered Duty Paid) in the invoice.

  • Costs: The Client is responsible for all costs, including shipping, handling, customs, and import duties.

  • Documentation: Delivery dates are estimates. The Company is not liable for delays caused by unforeseen circumstances or events beyond our control (Force Majeure).

4. Late Payment Penalties & Debt Collection

The Company maintains a strict policy regarding delinquent payments to ensure operational continuity:

  • Penalty Rate: A penalty of 2.5% per month, or as otherwise specified in the issued invoice, is applied to overdue amounts. This penalty is calculated on a daily basis starting from the day following the due date.

  • Cumulative Doubling: The penalty rate will be doubled cumulatively every 28 days following the due date (e.g., 2.5% for 28+ days, 5% for 56+ days, 10% for 84+ days).

  • Legal Escalation: * Legal proceedings will be initiated if a payment status remains unchanged for 45 consecutive days.

    • To avoid escalation, a minimum payment of 12% of the total outstanding balance is required.

    • Failure to communicate or respond for 45 days will result in immediate legal action.

5. Legal Representation (Bahrain & GCC)

So Sign Publicity and Advertising is the exclusive and registered agent for The Company in the Kingdom of Bahrain and the GCC (recorded with the Ministry of Industry and Commerce). So Sign is legally authorized to:

  1. Receive and collect payments.

  2. Settle outstanding debts.

  3. Represent The Company and initiate legal disputes before the courts.

6. Quality Assurance & Inspection

  • Documentation: Clients are required to take photos or videos of the goods before and during opening. This is mandatory for identifying and resolving discrepancies.

  • Express Shipping Claims (DHL, FedEx, etc.): If the goods are delivered via express couriers (e.g., DHL, FedEx, UPS) and any damage or shortage is discovered, the Client must immediately request a formal "Damage Report" from the courier service. This report is essential to document the damages, process insurance claims, or initiate a return. The Company is not responsible for claims where a damage report from the carrier is missing.

  • Inspection Period: The Client must inspect all goods immediately. Any discrepancies or damages must be reported within 48 hours of receipt

7. Returns and Exchanges (RMA)

  • Return Period: Requests must be made within 5 days of receipt.

  • Condition: Items must be unused, in original packaging, with all tags attached.

  • RMA Requirement: A Return Merchandise Authorization (RMA) number must be obtained from our CRM/Support team before shipping any items back.

  • Non-Returnable: Custom orders, perishable goods, and digital downloads are final and cannot be returned.

  • Costs: Return shipping is the Client’s responsibility unless the error was made by The Company.

8. Acceptance of Terms

Any discrepancies or objections regarding the terms of this document or any issued invoice must be reported in writing within seven (7) days of receipt. Failure to do so constitutes full acceptance of these terms.